Terms of Sale


100% Satisfaction Guaranteed:

If you are not 100% satisfied for any reason just return the unused item(s) in its original packaging within 14 days, with your receipt for a replacement, exchange, full credit or refund.

Pricing policy:

We do everything we can to hold our pricing - we buy in bulk, we negotiate hard, and we keep product on the shelf. Despite our best efforts, prices are subject to change without notice...sometimes they go down too!

Delivery:

Most of Orders Ship the Same Day... Or you can Pick Up at our warehouse.

We will ship via your choice of courier, FedEx, UPS, Canada Post, Purolator, Dicom, or Motor Freight. Area restrictions may apply.

Backorders:

Most orders ship same day, but if merchandise is not in stock, it will be placed on backorder for up to 90 days. Backorders will be shipped free via standard Canpar Ground Service, some restrictions may apply. One Order - One Delivery Charge.

Damaged, Lost, Or Short Shipments:

It doesn’t happen often, but if it does, call your local courier office immediately, and advise Maple Tools so that we can reship and place a claim. Please keep damaged goods and containers until the claim is closed.

Truck Shipments:

Maple Tools is not responsible for merchandise damaged or lost by motor freight carriers. If the shipment is damaged or short one or more packages, please have it noted by the truck driver on receipt and freight bill. If you accept a short or damaged shipment from the truck driver without proper notation by the driver, you do so at your own risk.

Claims:

Claims must be made within 5 days after receipt of merchandise.

Returns:

All returns must be made within 14 days of receipt of order and arrive prepaid in original packaging, unused, undamaged, and sellable. Call to request a Return Goods Authorization. Credit will not be issued for returned material that has been marked, altered, or abused. Returns due to customer error are subject to a minimum 15% restocking charge. Maple Tools reserves the right to deny a return.

Minimum Order:

Only $25.00, to cover processing costs on your end and ours.

Warranty:

All products and services are free from defects under normal use when correctly installed and maintained. All products are covered by manufacturer’s warranty. Pictures are general representations of the product, and may include optional equipment.

The world is changing quickly. We do our best to keep up. All specifications on this website are subject to change without notice.

Errors do occur, so mistakes are subject to correction. Sorry for any inconvenience.


By placing an order, clients accept and agree to Maple Tools Terms and Conditions.