We try our best to ship out your order the same day and our shipping cut off time is 2 pm East Time Monday through Friday. We offer several shipping options for most orders under 150lbs., sent to addresses within Canada. If you need your items faster, we also offer Overnight, 2nd Day Air and 3-Day Express shipping options.
Please note the following:
- Orders over 150lbs may only be sent via freightliner (Freightliner handling charges apply)
- For International Orders, we offer expedited and express shipping
- Items ordered together are not always shipped together
Expected Shipping Time
Please note: ‘Business Days’ are Monday through Friday; Maple Tools does not process orders on Saturday or Sunday, nor do our carriers deliver on these days. Tracking information will be e-mailed to you as soon as we process your order.
Items over 150lbs must be sent via an independent freight company, and an additional handling fee will apply. Please read below for more information regarding oversized shipping.
Items that are oversized, weigh over 150 pounds, or require special handling will ship together with the other items that you ordered and you would submit your online order without payment and a friendly sales representative will contact you to give you a quote on the shipping charge. These items will ship via freightliner. Once your order leaves our distribution center, we will update the order online with the trucking company name and the shipment’s tracking and you can view this information in your account’s order history page.
Freightliner Handling Fee Schedule
Minimum $90 Commercial/Residential Delivery with Lift-Gate Service
Residential Delivery of heavy (over 150lbs) items requires a truck equipped with a lift-gate at an additional charge. Deliveries to facilities equipped with a loading dock usually do not require a lift-gate. The driver is responsible to bring the product to the “tailgate” of the trailer; from that point it is your responsibility to unload the item. If you need a lift-gate, please arrange this with the freight company prior to the scheduled delivery time. To avoid a lift-gate fee you may pick up your order at the trucking terminal. Please note that each shipment requires signature upon delivery. Also, be sure to inspect the shipment when it arrives and notify the driver of any damage.
Orders sent outside of Canada must be sent using either an expedited shipping option or an independent freight company. International shipments require a follow-up email with a shipping quote before your order is processed.
Customs, Duties & Taxes on International Orders
We do not add international tax, tariffs or duties to orders. It is solely your responsibility to pay these fees.
Shipping Method for International Orders
Depending on the item, delivery options, and destination; Maple Tools may ship international orders via: UPS, Purolator, Fedex. Canada Post, Dicom
International Sales Tax
We do not add international tax, tariffs or duties to orders. It is solely your responsibility to pay these fees, if applicable.